General Terms and Conditions of Reservation

• We ask you to pay a 30% deposit via Mollie Payment. After this, your reservation is immediately valid and visible in the reservation system.
• We ask you to pay the remaining 70% at the latest 6 weeks before your arrival.
• You pay 100% when booking within 6 weeks of arrival.
• If canceled up to 6 weeks (42 days) before the day of arrival, 10% of the rent will be charged.
• If the cancellation takes place within 6 weeks (42 days) before the day of arrival, unfortunately we will not refund.You will then have to claim on your cancellation insurance.
• If you have problems booking via our system, please contact us using our contact form. We will of course be happy to help you.
• Our bank details are: IBAN FR76 1680 6099 3930 6382 1600 134 Code BIC (Bank identification code) – code SWIFT AGRIFRPP868 in favour of SARL Le Soustran

By agreeing to the terms and conditions (which you do by making a reservation), you also agree to our privacy policy as described below.

Privacy Statement

Camping Le Soustran located at Le Pont de Pellachal, 19160 Neuvic, France, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details

www.lesoustran.com
Le Pont de Pellachal
19160 Neuvic
France
MOBILE PHONE +31 (0)628644151
MOBILE PHONE +33 (0)772292588
The owners (Bas and Monique) of camping Le Soustran can also be reached via email lesoustran@gmail.com.

Camping Le Soustran processes your personal data because you use our services and/or because you provide them to us yourself.

Below is an overview of the personal data we process

– First name and surname
– Date of birth
– Address details
– Telephone number
– E-mail address
– Bank account number

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at lesoustran@gmail.com and we will delete this information.

We process your personal data for the following purposes

– Handling your payment
– Sending you our newsletter and/or advertising folder
– Calling or emailing you if necessary to carry out our services
– To inform you about changes to our services and products
– To deliver goods and services to you

Camping Le Soustran also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

We do not make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions made by computer programmes or systems, without a person (e.g. an employee of our campsite) being involved.

Camping Le Soustran uses the following computer programmes or systems: Windows 10, WordPress,

We do not keep your personal data longer than is strictly necessary to fulfil the purposes for which your data is collected.

Camping Le Soustran does not sell your data to third parties and will only provide it if it is necessary to fulfil our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.

You have the right to view, correct or delete your personal data.
In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by our company and you have the right to data portability. This means you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.

Objection

If you wish to exercise your right of objection and/or right to data portability or have other questions/comments on data processing, please send an itemised request to lesoustran@gmail.com.

To make sure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request.
In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Camping Le Soustran will respond to your request as soon as possible, but in any case within four weeks.

We would also like to inform you that you have the possibility of submitting a complaint to the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

Camping Le Soustran takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at lesoustran@gmail.com.

We respect your privacy in our activities. We want to provide you with the best possible service. Therefore, we sometimes need personal data to make that service as optimal and secure as possible. Protecting the security and privacy of your personal data is not only in your interest but also in the interest of Camping Le Soustran itself.

In doing so, Camping Le Soustran also complies with laws and regulations, which impose requirements on the use of privacy-sensitive information.

With the privacy statement, we hope to make it clear to you why we collect certain information, how we use and store that information and with whom we may share it.

Personal information

You can visit our website without telling us who you are and without having to disclose any personal information. If you decide you want to give us that personal information we need to request a product, or to correspond with you, we guarantee that this information will be treated confidentially.

Security and quality of information

Camping Le Soustran is committed to safeguarding the quality, confidentiality, accuracy and completeness of personal information. We use appropriate technical and management procedures to keep the information accurate, current and complete. Customer requests to amend or delete personal information are dealt with as quickly as possible. If you indicate that certain information should not be used as a basis for further contact, we respect that. This ensures that your privacy is maintained.

Photo and film recordings

We reserve the right to use recordings for placement on the campsite website as well as use for presentation purposes to promote our campsite. We will never include personal data in any audio or video recordings. Recordings will never be sold to third parties. If you do not agree to this, please inform us when booking.

Links to other sites

The website contains links to websites of other parties. Camping Le Soustran is not responsible for the confidentiality, accuracy and completeness of the data on the sites of other parties.

Contact

If you have any questions or comments about our privacy policy, you will find all the information you need to contact us on our contact page. Of course, we greatly appreciate good suggestions, please do not hesitate to tell us where we could possibly improve our service.

Camping Le Soustran reserves the right to modify this privacy statement at any time and without prior notice. Any changes will be announced on our website.